HOLIDAYS ORDER CUTOFF - International: 20 NOV / Local HK: 13 DEC

SHIPPING & RETURN

MADE TO ORDER

  • Each item is made-to-order, please allow approximately a 2-week production time :)
  • Barkday Hat takes time to make! So we suggest to order at least 1 month before the big barkday!
  • If you are looking to have a product for a specific date, please be in contact or let us know during check out, we will do our best to meet you required date!

 

SHIPPING

LOCAL HK

  • Free local mailing by HK Post!
  • Barkday Hats orders: SF Express or HK Post Tracked Mail
  • Local mailing usually takes around 2-5 working days to arrive

    INTERNATIONAL

  • We ship worldwide via Hong Kong Post with flat rate HK$30 (no tracking)
  • Barkay Hat orders - flat rate HK$100 with tracking
  • Shipping upgrades to tracking available upon check-out
  • International shipping time is around 2 - 4 weeks - while some might have to wait a little longer due to custom delays

 

CUSTOMS AND DUTIES FEES

  • On rare occasions, packages may be held by customs which then requires a customs fee. Buyers are responsible for any customs or duties fees that may apply.

 

LOST & STOLEN ITEMS

  • In unfortunate cases that your order is lost or stolen, we are happy to refund HALF of the cost you paid for the lost items, postage not included.
  • We do not take responsibility in lost, stolen or unsuccessful delivery due to incorrect or insufficient address details