SHIPPING & RETURN
MADE TO ORDER
- Each item is made-to-order, please allow approximately a 2-week production time :)
- Barkday Hat takes time to make! So we suggest to order at least 1 month before the big barkday!
- If you are looking to have a product for a specific date, please be in contact or let us know during check out, we will do our best to meet you required date!
- Free local mailing by HK Post!
- Barkday Hats orders: SF Express or HK Post Tracked Mail
- Local mailing usually takes around 2-5 working days to arrive
- We ship worldwide via Hong Kong Post with flat rate HK$30 (no tracking)
- Barkay Hat orders - flat rate HK$100 with tracking
- Shipping upgrades to tracking available upon check-out
- International shipping time is around 2 - 4 weeks - while some might have to wait a little longer due to custom delays
CUSTOMS AND DUTIES FEES
- On rare occasions, packages may be held by customs which then requires a customs fee. Buyers are responsible for any customs or duties fees that may apply.
LOST & STOLEN ITEMS
- In unfortunate cases that your order is lost or stolen, we are happy to refund HALF of the cost you paid for the lost items, postage not included.
- We do not take responsibility in lost, stolen or unsuccessful delivery due to incorrect or insufficient address details